At OTR Aesthetics, we have a strict cancellation policy in place for all appointment bookings. If you fail to show up, cancel, or attempt to reschedule your appointment within 48 hours of your scheduled time, you will be charged the full price of the appointment you had intended to receive. This policy also applies to appointments that have been booked as a course. We make sure to send out confirmations and reminders for all appointments, so it’s crucial that you ensure our emails are not missed by your system’s spam filter. If you need to make any changes to your appointment, please do not hesitate to call us at 074795 5041.

While we do make an effort to accommodate late arrivals, it’s important to note that being late may result in a shortened treatment period. In some cases, we may even have to reschedule your appointment and charge the full amount. Please be mindful of your appointment time and arrive promptly to avoid any inconveniences.

We make every effort to predict the demand for our promotions, but we can only offer them while treatment times are available. Therefore, all promotions are subject to availability. If the demand for a promotion exceeds our available treatment times, we may need to withdraw the promotion without prior notice.

My foremost priority is ensuring that my clients are completely satisfied with my work. I take great pride in my expertise and training, which enables me to provide exceptional service. However, if by any chance you are not pleased with my service, feel free to contact me. You can reach me at my phone number 074795 50418 or email otraesthetics.co.uk I am confident that I can resolve any issues and guarantee your complete satisfaction.

My services are exceptional and tailored to meet the specific needs of my clients. However, if there is any area where I fall short, rest assured that I am always eager to receive feedback and improve. I have a reliable system in place that allows you to notify OTR Aesthetics if you are dissatisfied with any aspect of our services. I am committed to addressing any concerns you may have promptly and professionally. In the unlikely event that you encounter complex issues, I guarantee an initial response within five business days.